The City of Fort Myers, Florida, Expands Digital Services and Resident Access with CivicPlus Platform Integration

MANHATTAN, KS — January 12, 2026 — CivicPlus®, a public sector SaaS leader, announced its partnership with the City of Fort Myers, Florida, implementing modern digital services with residents at the forefront through an accessible and interactive government experience. With a CivicPlus partnership since 2014, the city has been streamlining communication, enhancing transparency, and strengthening community engagement.

With the expansion of its CivicPlus tools, the city’s website recorded 165,000 sessions from organic search and 58,000 direct sessions in 2025, underscoring increased resident engagement through modern digital services. Its updated services included:

• Resident issue reporting: The city introduced its “FixMyFort,” platform in July 2025, a SeeClickFix 311 CRM integration, that allows residents to quickly report and track local issues, resulting in over 300 submissions within the first month.
• Record Management: The city utilizes the Social Media Archiving tool to securely preserve social posts and code updates, meeting revolving public-record requirements and compliance mandates.
• Accessible by design: By implementing CivicPlus accessibility-first templates, the site aims to meet ADA compliance so all residents can engage with government resources

Additionally, the City of Fort Myers is committed to continuing its modernization efforts. After recently transitioning to a gov domain, the city looks to reinforce security and credibility through its expanded department sub-sites, AI chatbot, and mobile-friendly interface under the unified fortmyers.gov domain name.

“As the City of Fort Myers continues to grow, CivicPlus has given us the flexibility to scale and empower departments to manage their own content on our website,” said Fort Myers Information Technology Director, Richard Calkins. “Our staff can now engage directly with residents and provide accurate, timely updates on everything from parks to public safety.”

“This forward-thinking municipality exemplifies how digital transformation can bridge the gap between residents and local government,” said CivicPlus Vice President of Product Management Taylor Willardson. “By embracing integrated technology and accessibility-first design, the City of Fort Myers is creating a modern, digital solutions to ensure resident engagement and satisfaction.”

About CivicPlus

Thousands of high-performing civic leaders rely on CivicPlus as their trusted partner for impact-led government. With CivicPlus, leaders can finally overcome the perpetual tradeoff between the demand for better services and the realities of operational resources, leveraging the unique Civic Impact Platform to deliver both unmatched end-to-end automated efficiency and truly unified, delightful resident experiences.

Backed by over 25 years of experience and leveraging the insights of more than 900 team members, our solutions are chosen by over 10,000 organizations and are used daily by over 340 million people in the U.S. and Canada. For more information, please visit www.civicplus.com.

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